We provide free shipping on all U.S. orders that are at least $65 after any promo code and before shipping costs and taxes. If your order does not qualify for free shipping, the cost to ship is $7.99.
Orders $100 and up will require signature confirmation.
All U.S. orders are shipped via USPS and UPS.
How do I find my tracking information?
You will receive an email/text with your tracking number as soon as your order has been shipped. Please allow 24-48 hours from the time you receive your shipping notification for the transit time to begin.
Do you ship internationally?
Yes! We ship internationally to Canada and the rest of the world. Shipping fees are calculated at checkout. Customs and duty charges are the sole responsibility of the customer.
When will my order ship?
Our goal is to get your order out as quickly as possible! If you did not select express shipping, please allow 3-5 business days for your order to be processed, however, processing happens a lot sooner in most cases.
This estimate does NOT include weekends, sales, or holidays due to sale volume.
Please note that ordering an item on PRE-ORDER will result in shipping delays as the item will be available to ship at a later date.
Do you offer express shipping?
Yes! You will see our express shipping options at checkout.
I entered the wrong shipping address!
If you entered the wrong address at checkout email us as soon as possible at firstname.lastname@example.org. We will do our best to fulfill your request and change the address. If we are unable to make the change, we do not take responsibility for the incorrect information. Unfortunately, if your package has been shipped we are unable to update the address. Eb & Flo holds no responsibility if a package is shipped back to us due to an incorrect or deliverable address.
My package says it's been delivered but I have not received it.
We are happy to offer Route Shipping Insurance on all orders. If you purchased Route Shipping Insurance, please click here to file a claim. If you did not purchase Route Shipping Insurance, please contact us at email@example.com for assistance. Eb & Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.
Eb and Flo holds no responsibility for:
- Shipping delays due to the carrier
- Incorrect shipping addresses
- International duties or customs charges
- Lost, damaged, or shipments being marked as "Delivered"
By making a purchase on shopebandflo.com you agree to this policy.
If you are experiencing any issues with your order being delivered please email us at firstname.lastname@example.org.