We're on a mission to get your order moving ASAP. Our usual processing time is 3-4 business days. However, we often have it ready to roll in just 1-2 business days! Remember, this doesn't count weekends, sales, or holidays – those days can be a bit busier.

Quick note: If you've got your eye on a PRE-ORDER item, patience is key as it ships at a later date. 

You will receive an email/text with your tracking number as soon as your order has been shipped. Please allow 24-48 hours from the time you receive your shipping notification for the transit time to begin. 

Yes! We ship internationally to Canada and the rest of the world. Shipping fees are calculated at checkout. Customs and duty charges are the sole responsibility of the customer. 

Yes! You will see our express shipping options at checkout. 

If you made a mistake on your shipping address, don't worry! Just shoot us an email at support@shopebandflo.com and we'll do our best to fix it. However, please note that if your package has already shipped, we're unable to update the address and we're not responsible for incorrect information.

We are happy to offer Route Shipping Insurance on all orders. If you purchased Route Shipping Insurance, please click here to file a claim.

If you did not purchase Route Shipping Insurance, please contact us at support@shopebandflo.com for assistance. 

Eb and Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.