We offer FREE shipping on all U.S. orders that are at least $75 after any promo code and before shipping costs and taxes. If your order doesn't qualify for free shipping, the cost to ship starts at $7.99.
Orders of $100 and up will require signature confirmation. We ship all U.S. orders via USPS and UPS.
When will my order ship?
We aim to get your order out the door as fast as we can. Typically, it takes 3-5 business days for your order to be processed, but we often process orders even quicker! Please note that this estimate does NOT include weekends, sales, or holidays due to sale volume..
Please note that ordering an item on PRE-ORDER will result in shipping delays as the item will be available to ship at a later date.
How do I find my tracking information?
You will receive an email or text with your tracking number as soon as your order has been shipped. Please allow 24-48 hours from the time you receive your shipping notification for the transit time to begin.
Do you ship internationally?
Yes! We ship internationally to Canada and the rest of the world. Shipping fees are calculated at checkout. Customs and duty charges are the sole responsibility of the customer.
Do you offer express shipping?
Yes! You will see our express shipping options at checkout.
I entered the wrong shipping address!
If you made a mistake on your shipping address, don't worry! Just shoot us an email at firstname.lastname@example.org and we'll do our best to fix it. However, please note that if your package has already shipped, we're unable to update the address and we're not responsible for incorrect information.
My package says it's been delivered but I have not received it.
We are happy to offer Route Shipping Insurance on all orders. If you purchased Route Shipping Insurance, please click here to file a claim. If you did not purchase Route Shipping Insurance, please contact us at email@example.com for assistance. Eb & Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.
Eb and Flo holds no responsibility for:
- Shipping delays due to the carrier
- Incorrect shipping addresses
- International duties or customs charges
- Lost, damaged, or shipments being marked as "Delivered"