If you purchased Route Shipping Insurance and you suspect that your package is missing, click here to file a claim.
Route offers you "peace of mind" package protection for all of your orders at an affordable price ($0.98 USD for carts below $100, and 1.5% - 5% for orders greater than $100).
With Route, you won't have to worry about what to do if your order is lost, stolen, or broken. You can easily file a claim if you suspect your package is lost, stolen, or damaged. Route will either reorder your product for you or will refund the actual cost you paid for your item(s), excluding taxes and shipping.You can deselect this option at checkout if you do not wish to add additional package protection.
Eb & Flo does not insure packages for loss, theft or damage during the shipping process. Claims must be filed by you directly with USPS.
Click here to learn more