Your happiness is our goal! In case you're not loving your purchases, we've made returns for eligible U.S. orders super easy, and even better - we offer 1 free return per eligible purchase so shipping is 100% free! We accept all eligible returns within 30 days of the original purchase date. All returns must be initiated through our returns center here. Returns initiated outside of our returns center will not be accepted.
While we don't offer refunds at this time, we are happy to issue you a store credit via an Eb & Flo E-Gift Card for use on a future purchase.
Unfortunately, we do not refund original postage/shipping/insurance charges.
Items must be unworn, unwashed, damage-free, and have the original tags/packaging attached. If the item has been worn or damaged Eb & Flo reserves the right to deny your return.
The following items cannot be returned:
-Items marked as "FINAL SALE" or purchased from our Sale/Clearance Section
-Sets that include bodysuits
-Items with signs of wear (scents, deodorant, makeup, stains, laundered)
All returns must be postmarked within 30 days from the purchase date. Unfortunately, no returns postmarked after 30 days from the purchase date will be accepted.
In case you don't love your items, we are happy to send you one free shipping label per order on any eligible purchases. Any additional returns from the same order will incur a shipping fee (this will be deducted from your refund).
If you paid with any of our Pay-in-4 partners, please reach out to them directly to report your return and pause your payments. Unfortunately, we are unable to pause your payments on our end while your items are being returned.
1. Visit our Returns Center
2. Enter your order number and email address to start
3. Follow the instructions and select the items you want to return
4. Once your request is approved, we will send you a confirmation email with a free USPS shipping label and further instructions.
5. Once we receive your package, we'll inspect the items and your E-gift card will be emailed to you!
Important: If you paid with any of our Pay-in-4 partners, please reach out to the payment provider directly to pause your payments. Unfortunately, we are unable to pause your payments on our end while your items are being returned.
If you did not purchase Route Shipping Insurance, please contact us at email@example.com for assistance.
Eb & Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.
Because we can't ensure our customers will be issued the style/size they want by the time we receive their returned items, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card for the correct item/size or for another item.
Once you have shipped your return, please allow 5-7 business days for your store credit to be issued via an Eb & Flo E-gift card. Your E-gift card covers the original purchase price and tax if applicable. Unfortunately, we do not refund original postage/shipping/insurance charges.
If your refund has not been issued after 14 business days please contact us at firstname.lastname@example.org.
We do our best to thoroughly inspect each item before it gets shipped to our customers, but there are chances that we miss something!
If your item is damaged please reach out to us via email at email@example.com and we will gladly fix the problem as soon as possible. Please do so within 5 days of receiving your package.
I absolutely love this piece!!! Although I think it was made for a women who’s 6 feet tall but it wasn’t a huge issue with it being yarn it was easy to customize to my needs with a pair or scissors! The owner is super sweet and very personable ♥️ 10/10 would RECOMMEND!
Girl, I’m not gonna lie. When I saw the waist of these XL jeans coming out of the packaging, I thought “hmm I don’t know, these seem pretty small.” But as soon as I tried these on I was SO impressed. The jeans stretched right over me like a glove! So comfortable and so soft. You can definitely dance around in these and enjoy wherever you go.
This outfit is beautiful. I love it and it fits so perfectly. I recommend this outfit to any lady that wants to look beautiful.
Nice quality. Feels great, looks great.
The jacket is amazing!!
It is so soft and cozy!! It will definitely keep you warm on a cold day!!
Shipping was super fast and the website was easy to use to order. Thank you
Super comfortable! love the length and fitting style!
I am in love with my shirt!! The quality is amazing and the shirt is so comfy!! Customer service is awesome! I love how they make you feel like family!! Can't wait to order more 😉
This set is so comfortable (like everything else!). If you want to relax with some friends, perfect set. If you need to run errands while being comfy, perfect set! You cannot go wrong with snatching one of these up for yourself!
This Sherpa is absolutely to die for! It’s so soft, and will truly keep you warm in the chilliest of climates. Being from FL I don’t have winter coats, but I took this beauty with me to NC and I was amazed by how warm I was the entire trip. Must have!
Like everything I’ve ever purchased, the tracksuit is very comfortable! It pulls my body in and gives a sleek look all while still allowing me to breathe and move around how I need to! I love my track suit!
Title says it all, but I love my white bodysuit. It goes perfect with high waisted shorts for a hot day, jeans for going out, or with sweats for staying in. It is SO soft and comfy!
So, so happy with my joggers! I’ve been wanting a pair and have been hesitant on buying from anywhere because I want them to last. These are great quality, great color, great fit!
I love the color!!!! It really pops with my skin! 😍
I wore this lovely set on Valentine’s Day and my kids made sure to tell me that I looked cute! I was comfortable and stylish all in one outfit! I love it & I DEFINITELY will shop again!
Absolutely love this coat it’s very soft I did remove the draw string in the bottom and have had no problems since. Tons of compliments on this cozy coat got my eye on the pink next!