Return Policy

Click here to make a return 

In case you're not loving your purchases, we've made returns for eligible U.S. orders super easy, and even better - we offer 1 free return per eligible purchase so your return label is 100% free. We accept all eligible returns within 30 days of the original purchase date. All returns must be initiated through our returns center here. Returns initiated outside of our returns center will not be accepted.

While we do not offer refunds at this time, we are happy to issue you a store credit via an Eb and Flo E-Gift Card for use on a future purchase.

Unfortunately, we do not refund original postage/shipping/insurance charges.

Returns

Items must be unworn, unwashed, damage-free, free of pet hair, and have the original tags/packaging attached. If the item has been worn or damaged Eb and Flo reserves the right to deny your return. 

The following items cannot be returned:

-Items marked as "FINAL SALE" or purchased from our Clearance Section

-Bodysuits

-Sets that include bodysuits

-Gift cards

-Shipping/postage/insurance charges

-Items with signs of wear (scents, deodorant, makeup, stains, laundered)

All returns must be postmarked within 30 days from the purchase date. Unfortunately, no returns postmarked after 30 days from the purchase date will be accepted.

In case you don't love your items, we are happy to send you one free return label per order on any eligible purchases. Any additional returns from the same order will incur a shipping fee (this will be deducted from your refund). 

If you paid with any of our Pay-in-4 partners, please reach out to them directly to report your return and pause your payments. Unfortunately, we are unable to pause your payments on our end while your items are being returned.

1. Visit our Returns Center

2. Enter your order number and email address to start

3. Follow the instructions and select the items you want to return

4. Once your request is approved, we will send you a confirmation email with a free USPS shipping label and further instructions.

5. Once we receive your package, we'll inspect the items and your E-gift card will be emailed to you! 

Important: If you paid with any of our Pay-in-4 partners, please reach out to the payment provider directly to pause your payments. Unfortunately, we are unable to pause your payments on our end while your items are being returned.

Exchanges

Because we can't ensure our customers will be issued the style/size they want by the time we receive their returned items, we are unable to accommodate exchanges by mail. We will issue you a store credit via an E-Gift Card once we've received your return. That way, you may use the E-Gift Card for the correct item/size or for another item.

Refunds

Once you have shipped your return, please allow 5-7 business days for your store credit to be issued via an Eb and Flo E-gift card. Your E-gift card covers the original purchase price and tax if applicable. Unfortunately, we do not refund original postage/shipping/insurance charges.

If your refund has not been issued after 14 business days please contact us at support@shopebandflo.com.

Damaged items

We do our best to thoroughly inspect each item before it gets shipped to our customers, but there are rare occurences that we miss something.

If your item is damaged please contact us via email at support@shopebandflo.com and we will gladly fix the problem as soon as possible. Please do so within 5 days of receiving your package.