Returns & Exchanges
To make a return submit your return request HERE with your order number and email address.
If for any reason you're not loving your items, we've made returns super easy for eligible U.S. orders. You have 30 days from the date of purchase to return your items, but unfortunately, we don't offer refunds at this time. Instead, we're happy to issue you a store credit via an Eb & Flo E-Gift Card for use on a future purchase.
Please keep in mind that we don't refund original postage or shipping insurance charges.
If you paid with any of our Pay-in-4 partners, please reach out to the payment provider directly to pause your payments while your items are being returned.
Click here for our full return policy.
In order to be eligible for a return, items must be unworn, unwashed, damage-free, and have the original tags/packaging attached. If an item has been worn or damaged, we reserve the right to deny your return.
The following items cannot be returned:
-Items marked as "FINAL SALE" or purchased from our Markdown Section
-Sets that include bodysuits
-Items with signs of wear (scents, deodorant, makeup, stains, laundered)
We aim to get your order out the door as fast as we can. Typically, it takes 3-5 business days for your order to be processed, but we often process orders even quicker! Please note that this estimate does NOT include weekends, sales, or holidays due to sale volume..
Please note that ordering an item on PRE-ORDER will result in shipping delays as the item will be available to ship at a later date.
Click here for our full shipping policy.
Yes! We ship internationally to Canada and the rest of the world. Shipping fees are calculated at checkout. Customs and duty charges are the sole responsibility of the customer.
If you made a mistake on your shipping address, don't worry! Just shoot us an email at email@example.com and we'll do our best to fix it. However, please note that if your package has already shipped, we're unable to update the address and we're not responsible for incorrect information.
We are happy to offer Route Shipping Insurance on all orders. If you purchased Route Shipping Insurance, please click here to file a claim.
If you did not purchase Route Shipping Insurance, please contact us at firstname.lastname@example.org for assistance.
Eb and Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.
Important: If your order includes an in stock item, we will reserve it and ship it with your pre-ordered items at a later date
If an item is on "PRE-ORDER" it is not currently in stock and will ship at a later date.
All items on PRE-ORDER will be labeled as such.
Pre-ordered items can take 2-3 weeks to be shipped to you. You will receive a text/email notification as soon as its on its way!