Returns & Exchanges
Your happiness is our goal! In case you're not loving your purchases, we've made returns for eligible U.S. orders super easy, and even better - we offer 1 free return per eligible purchase so shipping is 100% free! We accept all eligible returns within 30 days of the original purchase date. All returns must be initiated through our returns center here. Returns initiated outside of our returns center will not be accepted.
While we don't offer refunds at this time, we are happy to issue you a store credit via an Eb & Flo E-Gift Card for use on a future purchase.
Unfortunately, we do not refund original postage/shipping/insurance charges.
Click here for our full return policy.
Items must be unworn, unwashed, damage-free, and have the original tags/packaging attached. If the item has been worn or damaged Eb & Flo reserves the right to deny your return.
The following items cannot be returned:
-Items marked as "FINAL SALE" or purchased from our Sale/Clearance Section
-Sets that include bodysuits
-Items with signs of wear (scents, deodorant, makeup, stains, laundered)
Our goal is to get your order out as quickly as possible! If you did not select express shipping, please allow 3-5 business days for your order to be processed, however, processing happens a lot sooner in most cases.
This estimate does NOT include weekends, sales, or holidays due to sale volume.
Please note that ordering an item on PRE-ORDER will result in shipping delays as the item will be available to ship at a later date.
Click here for our full shipping policy.
Yes! We ship internationally to Canada and the rest of the world. Shipping fees are calculated at checkout. Customs and duty charges are the sole responsibility of the customer.
If you entered the wrong address at checkout email us as soon as possible at email@example.com.
We will do our best to fulfill your request and change the address. If we are unable to make the change, we do not take responsibility for the incorrect information. Unfortunately, if your package has been shipped we are unable to update the address. Eb & Flo holds no responsibility if a package is shipped back to us due to an incorrect or deliverable address.
If you did not purchase Route Shipping Insurance, please contact us at firstname.lastname@example.org for assistance.
Eb & Flo holds no responsibility for packages where tracking information states the package has been delivered to your order address.
Important: If your order includes an in stock item, we will reserve it and ship it with your pre-ordered items at a later date
If an item is on "PRE-ORDER" it is not currently in stock and will ship at a later date.
All items on PRE-ORDER will be labeled as such.
Pre-ordered items can take 2-3 weeks to be shipped to you. You will receive a text/email notification as soon as its on its way!
I absolutely love this piece!!! Although I think it was made for a women who’s 6 feet tall but it wasn’t a huge issue with it being yarn it was easy to customize to my needs with a pair or scissors! The owner is super sweet and very personable ♥️ 10/10 would RECOMMEND!
Girl, I’m not gonna lie. When I saw the waist of these XL jeans coming out of the packaging, I thought “hmm I don’t know, these seem pretty small.” But as soon as I tried these on I was SO impressed. The jeans stretched right over me like a glove! So comfortable and so soft. You can definitely dance around in these and enjoy wherever you go.
This outfit is beautiful. I love it and it fits so perfectly. I recommend this outfit to any lady that wants to look beautiful.
Nice quality. Feels great, looks great.
The jacket is amazing!!
It is so soft and cozy!! It will definitely keep you warm on a cold day!!
Shipping was super fast and the website was easy to use to order. Thank you
Super comfortable! love the length and fitting style!
I am in love with my shirt!! The quality is amazing and the shirt is so comfy!! Customer service is awesome! I love how they make you feel like family!! Can't wait to order more 😉
This set is so comfortable (like everything else!). If you want to relax with some friends, perfect set. If you need to run errands while being comfy, perfect set! You cannot go wrong with snatching one of these up for yourself!
This Sherpa is absolutely to die for! It’s so soft, and will truly keep you warm in the chilliest of climates. Being from FL I don’t have winter coats, but I took this beauty with me to NC and I was amazed by how warm I was the entire trip. Must have!
Like everything I’ve ever purchased, the tracksuit is very comfortable! It pulls my body in and gives a sleek look all while still allowing me to breathe and move around how I need to! I love my track suit!
Title says it all, but I love my white bodysuit. It goes perfect with high waisted shorts for a hot day, jeans for going out, or with sweats for staying in. It is SO soft and comfy!
So, so happy with my joggers! I’ve been wanting a pair and have been hesitant on buying from anywhere because I want them to last. These are great quality, great color, great fit!
I love the color!!!! It really pops with my skin! 😍
I wore this lovely set on Valentine’s Day and my kids made sure to tell me that I looked cute! I was comfortable and stylish all in one outfit! I love it & I DEFINITELY will shop again!
Absolutely love this coat it’s very soft I did remove the draw string in the bottom and have had no problems since. Tons of compliments on this cozy coat got my eye on the pink next!